New Patients
We are currently accepting new patients. Please call or email us to book an appointment. Please fill out the PDF form below and email it to us.
New Patient Form
Phone: 604-733-9833 Email: reception@arbutusdental.com
What to expect at your first visit:
A complete oral examination is scheduled for 1 hour.
Depending on your needs, appropriate records will be gathered such as radiographs (x-rays), and photographs of your teeth, as well as review any dental and medical history.
Based on this information and your specific concerns, we develop a treatment plan to fit your needs. We are happy to answer any questions regarding your oral health, as well as reviewing the treatment plan and its cost.
Scheduling Policy
Your appointment time is reserved for you. To assist us with our daily scheduling, we require 48 hours notice for appointment changes to avoid a missed or short cancellation fee.
Finances and Payments:
Insurance is a reason to smile, however it should not dictate your oral health. Dental insurance is a benefit for patients, although coverage may be denied or limited. Dental plans can vary greatly and we encourage patients to know the details of their plan. Due to privacy laws, it can be difficult for us to get all the information we need. However, if you know the details of your plan, our team can use that information to help you plan better. If there are any changes, or approaching limits on your plan, we are not notified by your insurance. However, upon request, we can pre-authorize treatment plans to enable you to prepare your finances accordingly. Depending on your insurance pre-authorizations can be sent electronically or by mail.
Patient’s payment will be due in full at the time treatment is rendered. We will assist patients with reimbursement from their insurance. Please be aware our fees may be higher than your dental plan may reimburse. If you have any questions or concerns regarding insurance please contact our office.
We accept cheques, Debit, Mastercard, Visa and American Express.
Frequently asked Questions
When should I bring my child for their first dental visit?
From 6-12 months old. Starting dental visits young is vital to helping the child get used to the dentist and create a better experience as they grow older.
How often should I get my teeth cleaned?
2-4 times each year depending on your periodontal condition, which will be determined by your hygienist and dentist following your oral assessment.
Why do I need x-rays?
Beyond the surface of the tooth, x-rays can show us what isn’t visible, including problems below the gum line, such as bone loss, infections, abscesses, and decay, allowing for early detection.
Are dental x-rays safe?
Today’s digital x-rays produce a low level of radiation (60-90% less than traditional film x-rays) and are considered safe. Dentists take additional precautions to limit patients exposure by using a lead apron or drape and utilizing digital x-ray technology. Digital x-rays allow for an enlarged clear image to better understand your dental needs and are beneficial to the environment by eliminating toxic film processing solutions.
What are the warning signs of gum disease (periodontal disease)?
- Bad breath or bad taste that won’t go away.
- Red or swollen gums.
- Tender or bleeding gums.
- Painful chewing.
- Loose or sensitive teeth.
- Gums that have pulled away from your teeth.
- Any change in the way your teeth fit together when you bite.